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Guarantee


We guarantee your satisfaction with any purchases made from our jewellery collection. We offer a no quibble 14 day return policy should you wish to return/replace any order, subject to guidelines below and excluding any personalised jewellery.


 

Returns and Replacements


If for any reason you wish to return a product or receive a replacement product, in the first instance please email support@shopsilver.co.uk, stating your name and order number. Do not send any orders back without contacting us first, since we  need to track returns.

All replacements and refunds with be dealt with the highest priority. We will get back to you as soon as possible and advise you on the next steps.

It is the customer's responsibility for the safe return of any goods. We strongly advise using fully insured registered post. You must endeavour to return all items in the condition they were received with their original packaging and full contents included along with original documentation and proof of purchase.

You have the right to cancel your order for any reason within a 14 day period starting the day after you receive your goods. It is your responsibility to return the unwanted goods to us at your own expense. A full refund of the order, including the original delivery cost, will be made within 30 days of the cancellation.

Refunds shall not be given if the product has been wilfully damaged, modified or repaired.